TERMS AND CONDITIONS
This Website is operated by Garden Glow Ltd. Throughout this Website, the terms “we”, “us” and “our” refer to Garden Glow Ltd. If you are unhappy with or unclear about any aspect of these Terms and Conditions, or in the unlikely event that you have any complaints about any products purchased by you from this Website please contact us via email firstname.lastname@example.org or by post.
Garden Glow Ltd, 20-22 Wenlock Road, London, N1.
This Website is hosted by WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Garden Glow Ltd is a private limited company registered in England and Wales under company number 12913574 and our registered office and trading address is at 20-22 Wenlock Road, London, N1 7GU.
Please read these Terms carefully and make sure that you understand them before ordering any product from his Website. You should save or print a copy of these Terms for future reference.
If you do not agree to these Terms, you must cease using and accessing this Website.
Terms may be changed and updated from time to time and any changes will be effective from the publication of the new Terms on this Website. Every time you wish to order products, please check these
Terms to ensure you understand the Terms which will apply at that time.
Whenever you make use of a feature that allows you to upload content to this Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.
Any content you upload to this Website will be considered non-confidential and non-proprietary.
Garden Glow Ltd have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to this Website constitutes a violation of their intellectual property rights or of their right to privacy.
We may deny you access to this Website at any time in our sole discretion when we believe that your use of this Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of this Website.
SHOPPING ON GARDEN GLOW LTD
Placing an order
By placing an order with us you agree to and accept these Terms and you are making an offer to Garden Glow Ltd to purchase the goods detailed in your order upon the terms described in your order.
By placing an order for the delivery of goods via this Website: for all delivery destinations, you are making an offer to Garden Glow Ltd to deliver the goods detailed in your order upon the terms described in your order.
Once you have placed an order for goods and delivery you will receive confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Garden Glow Ltd for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you.
Purchase for goods you make on this website may only be made using a debit or credit card through our payment facility (or any other payment method we may make available from time to time). You accept that some banks may charge you an additional fee for certain transactions (for example international transactions). Your credit/debit card will be authorised when your order is placed and processed. This does not affect your legal rights.
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we shall attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
When placing an order, you undertake that the information you give is accurate and complete. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch but we cannot guarantee changes can be made once an order is processed.
We may substitute an item of equal or greater value than the original item listed, or issue a refund for the product. This applies to items within, Gift Boxes and mixed orders. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by contacting Customer Services.
A personal gift message of up to 10 lines of 28 characters each (i.e. 280 characters including spaces), can be included with all orders. Please note that 'special' characters, clip art images, emoticons, etc. are not recognised. Please decide on your message before placing an order as an amendment after the order has been placed may not be possible.
The gift message will be placed in an envelope on the inside of the delivery or in a pouch on the inside lid of the packaging. Regrettably, we are unable to include personal enclosures with your gifts or offer a gift-wrapping service for online or telephone orders at this time.
Prices and availability of goods are subject to change without notice. We reserve the right at any time to modify or discontinue this Website (or any part or content thereof). We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuation of this Website.
Prices may be subject to variation without notice. If there is a pricing error on our website, we will contact you as soon as possible. You will have the option of reconfirming your order at the revised price or cancelling your order and receiving a refund. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.
All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
If your order is being sent to a member state of the EU then the selling price will include VAT.
We endeavor to display all items currently available on this website. Some products may have limited quantities. Occasionally, an item will be out of stock. Items which have been chosen for inclusion in the cart may become unavailable or out of stock. We provide no guarantee that an item chosen will be in stock at the time of purchase.
Promotions and Promotional Codes
If you have a published Garden Glow promotion code, please note that offers cannot be used in conjunction with any other offers and offers apply to one per household. Please see the relevant product or offer page for the terms and conditions applicable to the relevant promotion.
DELIVERY AND RETURNS
Please note that a delivery charge will be added to your order value. See our Delivery & Returns page for details of delivery costs. Any delivery times quoted are in working days.
All dates quoted for delivery are estimated delivery dates only and may be subject to change.
Garden Glow Ltd cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.
For a delivery outside of the UK please contact us directly for a delivery price. If you order goods from this Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. It is your responsibility to check that the content of your order is acceptable for delivery in the destination you have selected. You will be responsible for the payment of any customs or import duties and/or taxes levied once the package reaches your destination country. Please note that we have no control over these charges and cannot predict their amount and it is your responsibility to meet these changes.
Your right to cancel
You have a legal right to change your mind and cancel your order within 14 days of receipt and to receive a refund for the cancelled goods and the standard delivery charge. You will need to return the item(s) to us by post (within 14 days). Goods returned by post are returned at your own cost. We will not refund the delivery charge if you only cancelled part of your order. Please see our Delivery & Returns page for information on how to proceed in cancelling your order.
Our returns policy
If you are not entirely happy with the goods that you have chosen you may return them to us within 14 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel, as detailed above, and does not affect your legal rights in respect of faulty or misdescribed products.
If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or refund provided that the products are returned complete, in perfect condition, unused, unopened and with the original packaging and labels. Items can be returned outside this period if they are found to be faulty but please take extra care to read our Product Care Information page or any specific care instructions provided with your purchase. Return of an item is at your own cost unless the item is faulty. For further details please see our Delivery & Returns page.
If you wish to cancel your order and return your purchase, please email Customer Services at email@example.com with the order number quoted on the delivery note. You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. When the goods have been received and checked, a refund for the goods, will be issued within 14 days once accepted as a return and can be resold however return postage will not be refunded. This means that you may be contacted for details as to how we can make repayment to you. Please note that returning the goods to us is your responsibility and we are not obliged to repay you for any costs that you have incurred in returning the products to us. All packages must be returned as received with all items unopened and all additional packaging intact.
If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are defective, not as described, not of satisfactory quality, we will at your option, either exchange or provide you with a full refund, if the fault is notified to us within 30 days of you receiving the product. Beyond 30 days, we will provide you with either an exchange or repair in accordance with the Consumer Rights Act 2015. We will check the items on their return, and we may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.
In such circumstances, please email firstname.lastname@example.org. It is your responsibility to ensure that the items are adequately wrapped. All goods should be returned with an undamaged proof of purchase.
Returning your items
As detailed on our Delivery & Returns page, please enclose your completed returns form and post your item(s) back to us. To get the returns documentation and the address please contact us at email@example.com.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are accurate at the time of publication on this Website. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. It is your responsibility to ensure that quantities and item options are correctly selected when adding items to your cart.
DISCLAIMER & LIABILITY
Garden Glow Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its officers, suppliers, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, Garden Glow shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Garden Glow Ltd or any of its officers, suppliers, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this Website, the supply of the products or their use or resale by you. The limitations of liability in these Terms shall apply for the benefit of Garden Glow Ltd.
While Garden Glow Ltd uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Garden Glow Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Garden Glow Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Furthermore, Garden Glow Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this Website. Garden Glow Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Garden Glow Ltd. The entire liability of Garden Glow Ltd under or in connection with any contract for any products to which these Terms apply shall not exceed the price of the products, except as expressly provided in these Terms.
Garden Glow Ltd will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Garden Glow Ltd may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Garden Glow Ltd.
No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these Terms is intended nor shall affect any of your statutory rights that may not be legally excluded.
All content on this Website is protected by copyright and other protective laws. The contents of this Website are to be used only in accordance with Internet regulations. Without the explicit written permission of Garden Glow Ltd it is prohibited to integrate in whole, or in part, any of the protected contents published on this Website into other programs or other websites or to use them by any other means. If you are aware that any of your intellectual property rights have been infringed on this Website, please contact us to report the concern.
To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of this Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
Content & Intellectual Property Rights
Garden Glow Ltd owns (or holds the relevant licence to use) the intellectual property rights in this website, all imagery, descriptions, content and all products and packaging. You are only allowed to use content found on this website as expressly agreed by Garden Glow Ltd. Any reproduction or redistribution of our intellectual property may result in civil and criminal penalties.
In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free. Nor can we promise that the functions within the site i.e. html, content and functional aspects are error-free. This also relates to viruses and other harmful viruses; we always recommend that you should have an up-to-date and complete virus-checking software to protect yourself.
This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Full details of the information that we collect about you, and how and why we use it are set out in our policies found within the website.
If you breach these Terms & Conditions and we take no action, we shall not be deemed to have waived our rights to enforce the Terms & Conditions.
For order, product or service enquiries, including any complaints, please contact firstname.lastname@example.org.
For corporate order enquiries, please contact our email@example.com.